Service Appointment Coordinator

November 26th, 2021 by

Service Appointment Coordinator – Lexus of Kelowna


The Company

Sentes Automotive has four dealership locations in the valley including Lexus of Kelowna, Kelowna Mercedes-Benz, Kelowna Infiniti Nissan, and Vernon Nissan. We are a family owned, progressive and dynamic automotive group. We excel in the areas of training, technology, facilities, process and developing new talent. Our dealership locations span across Kelowna and Vernon. Each of the four locations operate separately, yet our operations team provides group resources and support, collectively. If you are considering relocating, there are many reasons why the Okanagan is an amazing place to live. With hiking trails, wineries, Big White and the lake all nearby, you truly get to experience the best of all four seasons in the Okanagan. If you live here, you know that already!


The Culture

Sentes Automotive is committed to:

  • An informative and seamless onboarding process
  • Being an active member of our local community
  • Doing business in a transparent and honest manner
  • Providing the best possible customer experience
  • A positive and professional work environment
  • Ensuring our staff are knowledgeable and have the tools to excel
  • Modern, clean, and inviting facilities
  • Diversity, equality, and inclusion
  • Being progressive and open to change (your feedback matters!)
  • Innovative technology
  • The health and safety of our staff & customers


The Position

  • The Appointment Coordinator is an essential brand building point for our service team. As a support and client relations expert, the Appointment Coordinator provides essential continuity between the client during booking and appointment follow-up, as well as supporting the effective flow of vehicles through the service department by coordinating and scheduling service appointments. You are a bright, energetic, solution-oriented individual who believes that the path to success is paved with hard work, dedication, and exceptional customer service.
  • Opportunity to advance within the service department and dealership (service advisor, sales, etc.)
  • Report to the Fixed Operations Manager
  • This position is full time, hours and starting immediately
  • Dealership hours vary, closed Sundays and statutory holidays


The Requirements

  • 2+ relevant experience in a call center / reception related position
  • Positive attitude, strong work ethic and willingness to learn
  • Passion for the automotive industry
  • High degree of honesty and integrity
  • Appreciation for professionalism, processes, and structure
  • Ability to prioritize in a fast pace work environment
  • Attention to detail
  • Proficiency in computer skills
  • Valid and clean driver’s abstract
  • CDK/One-Eighty/xtime experience is an asset


The Perks

  • Competitive wage ($20 hourly pay plan with monthly commission opportunities)
  • Benefit package including health, extended health & dental, and Employee Assistance Program
  • Sentes Academy (in house employee development training)
  • Advancement opportunities within the group
  • Employee vehicle purchase and service program
  • Industry leading automotive software
  • Company and social club sponsored events including BBQs, golf tournaments, staff lunches, holiday parties and more (we like to have fun!)


The Application

  • Our team wants to hear from you! If you are qualified, eager and the Sentes Automotive culture aligns with your career goals and values, please complete the application link below. Include your detailed resume, cover letter and references. If selected, you will receive an email from our recruitment team to begin the interview process. We look forward to discussing further.
Posted in Careers