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Costs and Prices may vary. Customers will be contacted within 2 business days for full completion of the process and product delivery.
48-Hour and 30-Day Return Policy
Lexus of Kelowna accepts authorized returns within 30 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please call us immediately (250-492-7720) so we can assist you in processing a return for a replacement.
Lexus of Kelowna is not responsible for missing, damaged, or incorrect parts after 48 hours for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
You need to obtain a Return Authorization by calling 250-492-7720 and providing invoice number, part number(s), and reason for return request.
All authorized returns must be in the exact condition ( unused, in their original condition and including all items and components that were included in the original package ) as when it was shipped to you. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. All returns are subject to inspection prior to refund or replacement. Non-defective product returns that are accepted for return for credit will be subject to a twenty percent (20%) restocking fee. Shipping an approved part for return must be freight prepaid.
Lexus of Kelowna will not be held responsible for installation or labour expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS.
The following parts or products are NOT RETURNABLE under any circumstance :
Maximum Credit Card Deposit Amount is $2000.00 (Mastercard, Visa, American Express)