Customer Testimonials

I've been a Lexus customer for 20 years. We recently moved to Kelowna so first experience here. It was excellent. Everything on time and the cost was very reasonable unlike some Lexus service departments I've happened upon. I will be a customer here for a long time!

I recently received top-notch service at Kelowna Lexus. The customer service provided was excellent. In particular, Veronica was exceptionally helpful.

Thanks for the great service Veronica! Love my Lexus!!

Gorgeous cars

Excellent service in all respects. Best dealership I’ve ever visited. Veronica Donegani is excellent and a pleasure to work with. Very helpful and informative. All the staff are very pleasant and you can tell it’s a great place because of all the positive feelings so you know you are always getting the best service.

Thanks Sheena, always a good experience from service and sales.

I have always been immensely impressed with the service department at Lexus of Kelowna and my visit today was no exception. Veronica Donegani, my service advisor, was very professional -- friendly, attentive and informative. She kept me fully appraised of the progress in the maintenance service and patiently explained various points in the vehicle status report. Kudos to Veronica for a job well done!

We purchased the Lexus NX300 and our experience with our salesperson, Mariah Huston, was superb. Mariah greeted us at the door with a big smile and proceeded to go over every aspect of the vehicles. She knows the product very well, and we never felt pressured. at any time. She listened to our needs and concerns and knew which car would suit us. Her charming personality won us over. We are seniors and over our lifetime, we have dealt with a few car salespersons and Mariah was the best by far.

They have been fabulous to deal with, we've never had such an easy, fair and friendly car buying/trade in experience. Geno, Parminder and Miranda were great!

Geno, runs an amazing Dealership! This is my first Lexus, very impressed with the vehicle, having purchased many cars over the last 40 years, also having alot of business experience with dealerships in my lifetime, Lexus Kelowna is a top notch dealership in my opinion. Thank-you again Gino, I would definitely recommend them!

My mom and I had been in and out of a few dealerships in search of the perfect vehicle, but Lexus of Kelowna and the whole team were second to none. From the moment we walked in (and saw their cool matching shirts), to the moment we drove our new used car off the lot, Colton and Geno were professional, personable, and most of all, accommodating. We never would have thought that purchasing a vehicle could be filled with so much enjoyment and so many laughs. The enthusiasm and genuine nature from Colton and Geno made our whole experience a ...

My wife and daughters went on a trip to Kelowna, and to my surprise, they FaceTimed me from a Lexus dealership saying they found the perfect vehicle. Their sales reps Colton and Geno joined in on the call…and the rest is history! I appreciate their professionalism in assisting my wife with her purchase, and Colton for working out the details with me over the phone. I have never purchased a vehicle over FaceTime before - a first time for everything! I’ll definitely have to drop in to Lexus of Kelowna to meet everyone this summer, as my girls ...

I currently own a 2004 Lexus, and it has proved to be a super reliable and low maintenance SUV. This particular Lexus has been part of my family for the last 17 years, and it was time for a refresh. I’ve been looking at other brands and I simply can’t shake the Lexus! I’m so fortunate to have found the perfect RX 350 at Lexus of Kelowna. While visiting the Okanagan, my daughter and I called Lexus of Kelowna on a whim and inquired about a used SUV. Sales rep Colton invited us into the show room that day and ...

Great service as always, and was done way sooner than expected

Great customer service and friendly staff!

Excellent team. This dealership represents the Lexus Brand well. Thanks to Colton and Amanda for such excellent service

Have had my NX300 less than a year. Great service and they explain what each service consist off so you know you are getting your money's worthy. Nice looking and friendly staff making you feel welcome. Been with Toyota and Lexus for 45 years. My two favourite vehicles side by side.

I wish I could give this dealership 10 Stars. They offer executive pick up of your vehcile rather than having to bring the vehicle in, arrange a second vehicle and driver, switch over the car seats, ect. What a great service, and what friendly, knowlegeable employees.

Always had good service , but Veronica takes it too a different level ! She is on top of it ! Listens too customers and goes beyond and delivers , she doesn’t take no for an answer and delivers ! Super sweet , someone you feel you can trust ! Sometimes have my doubts about the mechanical staff ! Had issues in the past , hopefully they will regain my trust eventually ! Only time will tell ! But nobody is perfect and the service department made good on it ! Jason was good too me . But made me have concerns about the level of knowledge in the lower end work , ...

We purchased our RX350 a year or so ago. Just recently we had a dash cam installed. Veronica’s help was very professional and much appreciated. She’d also patiently explained how to set up the operation of a few technical devices in our 350. We were referred to Mr. Hand, her teammate; who helped me download the corresponding camera app and made operational! 👍🏻

Definitely a first class service department, always enjoy the service as well as the attention to detail by the service representatives.

I've had experience with all different makes of vehicles at different dealerships and have to say that Lexus of Kelowna has been the easiest dealership that I've had the pleasure to do business with. My service advisor, Justin, makes the process smooth and goes above and beyond for his customers (I love the extras at this location, including always asking if I'd like a water or the specialty hot drinks). His attentiveness and efficiency speeds the process whenever my vehicle is due for service. I find that everyone at this dealership really listens to their customers requests ...

Could not be happier coming to lexus of kelowna. I done everything over the phone and email. I got to the dealership and was welcomed by Mariah, who I had spoken over the phone. She was very helpful and friendly. I am very pleased with her and Amanda in finance for getting me in a fabulous car. I was in and out there, all I had to do is sign papers and go. 💯👍👍.

This Lexus of Kelowna dealership is the first one I have ever been totally pleased with. The Lexus of Mississauga (On) where my husband purchased the current car paled in comparison. Dealing with Justin or Sheena is always a pleasure and I feel I can trust them completely.

I took my Lexus in for regular service and was greeted by a wonderful people person who really knew how to keep me informed and to make sure I was comfortable while waiting. Veronica was truly outstanding. Not only did she have excellent people skills, she really knows her stuff in the Service Department.

I was looking for a specific color, trim and model of Lexus. Colton was my sales guy and he we way above and beyond to get the vehicle I want and fixed up every little issue I had with it with very little fuss and great communication. If I could give you a 6 star rating, I would. Will buy from Colton again when I need an upgrade!

Although we did not purchase our Lexus from this dealership, we have taken our IS 350 here for service for several years. We have always been pleased with the dealership, and the experience has been second to none. On our last visit (April 7), Veronica, our Service Advisor, was pleasant, courteous, professional and could not have been more helpful. Because of her - and the overall service experience - we will definitely be back, and this dealership will be "first on our list" when we think about purchasing a new vehicle.

My husband and I have been car shopping for 6 months. We walked into this dealership traumatized from pushy and abusive salesmen, so we were on our toes and ready to run at the first sign of trouble. As soon as we walked in, Parminder asked if there was anything he could help us with. When we said that we were just interested in seeing the used inventory he wasted no time showing us the list. No silly questions, no personal information needed, and no wandering around outside. This was the first time at a dealership that we had felt like ...

Awesome experience! Thanks for your support!

Very professional! Excellent quality work manship. Always on time. Complimentary wheel alignment and car washing. Highly recommend.

Had a great experience dealing with Colton and the rest of the sales team at Lexus in Kelowna.10 out of 10.Thanks Colton.

Great service from Colton and very amazing staff working at this dealership:). Was a pleasure meeting you guys.

Nothing but good to say about Lexus of Kelowna. The best dealership experience I’ve ever had by far! Customer Service was absolutely flawless. The assurance of knowing only top quality cars are sold off the lot is a reason I’d highly recommend shopping there. I love the way the team obviously treats all customers equally regardless of the price range you maybe looking in. Colton steered me exactly in the direction of a car which was right for my needs without ever seeming pushy. Colton and Gino worked together to make a trade in for my old car ...

Had a very good experience! Colton was organized and everything went very smoothly. I would definitely deal with them again!

Good dealing with Colton and all the staff, everything went as advertised. No surprises, no BS, will do business with them again.

Was awesome great staff beautiful vehicles I would recommend if you buy new or used.

Had a great experience buying a used vehicle here. Colton was honest, respectful and helped me through the purchase process. When I came back to finalize the purchase the finance department was quick, not too pushy and helped me out of there in about half an hour. Great service, would go back again

Outstanding dealership that truly goes the extra mile for their customers. We purchased our vehicle virtually and it was seamlessly delivered to us here in Alberta. The vehicle definitely has lived up to our expectations as has the Lexus quality service. Robin and Erica

I had the most AMAZING experience at Lexus! I have never stepped foot into a dealership like it. Dean and Geno were nothing but great, and pointed me in the direction of a car that was right for me! It was a positive environment and the process was done efficiently. Our availability was off and not on schedule like planned, but everyone was very accommodating. I will go out of my way to recommend this Lexus dealership to my friends and family!

A wonderful time I had at the dealership... I traded up and I happily strolled into the beautiful dealership and as I did... I got a Very good vibe ! Coulton was happy kind and understood to give me confidence in taking the leap. He gave me a wonderful hybrid suv! When I picked it up it was in the show room with a big bow on it ... so fun!! Amanda the finance girl stepped in with her professionalism and was also caring happy and kind to make me feel at ease to get all the added warranties and insurance . A ...

I absolutely LOVE the Lexus product. I am on my 4th SUV! I recently went from the RX350 to the slightly smaller NX 300. I hardly notice a difference in size. I have convinced a couple other friends to switch over to Lexus and they too are really happy. One was a former Acura MXX and the other was a BMW owner. We recently took my Lexus in for a scheduled servicing and while looking around the lot my husband spotted a relatively new truck. Dean Anderson was the salesperson who was very professional, knowledgeable and helpful and within a short ...

I don't say this lightly. Absolutely amazing experience. Culture palpable and positive. Efficient and concise. Team work that improved experience and efficiency and clarity on expectations. Did not result in a purchase from me this time, but no fault in any way of this dealership. Simply a product attribute. Truly one of the best experiences I've had in a dealership! Kudos! You as a team and facility have raised the bar!

My wife and I were driving from Vancouver to Vernon, and started hearing an odd sound coming from our vehicle. We were concerned that there was a mechanical issue with the vehicle and called Lexus of Kelowna since it was the closest Lexus dealership to us. We called and asked if there would be any chance to squeeze us in to have the vehicle assessed. We were instructed that they would be able to fit us in within the hour, and to stop by the dealership as soon as we arrived in Kelowna. We dealt with Sheena and Veronica, who ...

Great customer experience with Lexus of Kelowna. Our Sales Consultant, Colton Steeds, effectively facilitated our decision making process with a professional, knowledgeable, and highly responsive approach to our questions and concerns. Follow-up by all staff involved with our resulting purchase has been superior. We are delighted with our Lexus! Linda & John Broschak

Always amazing service in the sales department and the service department here. 10/10

From the moment I set foot on the lot to delivery of my barely used 2015 NX200t to the excellent customer service from the people in parts and service it has been an amazing experience. Thank you to Andrew, Dean, Jeremy, Amanda, Ethan and Justin. It's a pleasure to deal with people who truly care about what they do.

Although it was a busy time for the service department, they found a way to squeeze an appointment in for me because of a road trip I had to take. I appreciated the flexibility and my issue cost less and was was completed faster than I expected. The service folks were friendly and very accommodating and went out of their way to ensure I had a positive experience. The entire process exceeded my expectations!

Just drove home in our new (to us) Lexus RX 350 . What a wonderful experience from start to finish. Big shout out to our salesperson Billy Robins, manager Gino, and finance manager Shannon. We could not be happier with our purchase. This is a very professional, low pressure, dealership. We were most impressed with the camaraderie shown between all staff including those in sales and service. Billy instantly made you feel at ease and really knew his stuff. Gino did his best to get us a good deal, and Shannon was most informative and helpful. I would not hesitate to send ...

My wife and I sincerely thank Geno, Billy and Shannon for our positive experience at Lexus of Kelowna, and for all your assistance, support and understanding throughout the purchase process of our recent vehicle. We will be enjoying it for many years ahead and we'll certainly stop by to catch up when next in town.

Had been searching for the perfect Jeep for quite a while. Seen one at Kelowna Lexus while passing by one day. My husband and I test drove it, I fell in love. It is exactly what I had been looking for. My experience with Colton and Geno was great. I really felt comfortable during my first time buying a vehicle at the dealership. Shannon and Amanda were a pleasure as well! My only comment, is that I was supposed to receive a follow up phone call...and I never did. But all around a great experience otherwise!

I just purchased my 3rd Lexus from Lexus, Kelowna. Colton Steeds was so thorough, knowledgeable and professional as he guided my through the assets of my new vehicle. He went from bumper to bumper including assistance with my garage door opener. The staff at Lexus always go the extra mile to ensure the happiness and satisfaction of their guests. I am so thrilled with my new vehicle! I highly recommend treating yourself to their First Class services and products.

My wife and I recently retired and have been searching for a used, well maintained SUV to purchase privately. Unfortunately most we reviewed online had high mileage and seemed neglected. We came across a FB ad that Lexus of Kelowna had posted for a Ford Escape which had recently been traded in. The images we stunning and when we arrived at the dealership to see it in person, we instantly knew this was the vehicle we’d been searching for. However, as pristine as this vehicle was, the highlight of our customer experience was meeting Colton, the Sales Consultant. You ...

Had the opportunity to work with Colton on buying a used vehicle recently, and all I can say is that the process was seamless! We had seen the vehicle online and called ahead with our intention to test drive. Upon arrival Colton met us outsidewoutside where the vehicle was just outside the showroom, was clean inside and out, and cooled down on the hot day ready to take out for a spin. Before leaving Colton gave us a lot of background information on the vehicle including specifications, previous owner history and value when it was new. When we returned from ...

I could not be happier with my purchase and the service at Lexus of Kelowna. I worked with Andrew Baynton and he was great. He answered my questions whether I contacted him via phone, email or in person. Great service, great salesman! I will continue to buy from Lexus of Kelowna. Thank you so much Andrew Baynton!

I would especially like to thank both Colton Steeds and Geno Tassoni, who personally ensured a stress free buying experience with an excellent outcome of my purchase. I highly recommend Lexus of Kelowna and the entire service team to my family, friends and colleagues.

I had been looking for a new vehicle for months, and then I decided on a whim to check out Lexus of Kelowna and see what was available. I saw a beautiful Jeep on the lot that I couldn’t pass up. I was immediately greeted by Colton Steeds and soon after his manager Geno Tassoni. I not only fell in love with my new Jeep but also with the team of Lexus! There was no pressure or pushiness, they truly want you to be happy and take pride in their service. The process was fun, painless and I would ...

I had a shaky experience 5 years ago, but since then they've changed things. In response to my previous problem, things were made 100% right even though I couldn't fully substantiate the issue. This shows a commitment to the customer and proves they believe in their customers. Thanks very much for taking care of this 🙂 Aaron

I have been dealing at Lexus of Kelowna for the past 4 years and I have always found the service awesome!! Recently I purchased a 2018 Lexus IS. From the initial contact with Colton in sales it was a great experience! Colton took the time to explain the features of this car to me and really made me feel welcome! Geno was also a great help in offering his knowledge of the vehicle! Sheena, in service is amazing as well, she is so knowledgeable about every aspect of Lexus and offers every service that is needed and she can’t do enough ...

Just wanted to give a shout out to Lexus of Kelowna Thank you Geno, Colton, and Shannon for a quick, easy and memorable experience. Will definitely recommend Lexus as a great place to do business. Thank you Jeanette

Had a very great experience with this dealership. Awesome first time buying my own car ! Took such good care of us when we were there!

Very friendly and knowledgeable people. Service work was top notch and done in exactly the amount of time I was prepared for. Thanks! Just finished buying a new (for us) Lexus. Can't say enough about the quality service from Colton who looked after us from start to finish. He helped us find the perfect vehicle with a genuine focus on our needs and budget. This is our second purchase from this dealer (and through Colton) and I know we'll be back when we're ready for our next Lexus.

Was good

I was so impressed with the customer service I received at Lexus Kelowna and it started with my initial phone call and just got better from there. My sales associate Billy treated me like gold and I left with the exact vehicle I wanted and beat the competition's price by a handsome margin. If you're serious about buying a quality vehicle, new or used, then make this your first stop and I guarantee you wont be disappointed. Thanks a million guys!

We were looking for a new to us vehicle and found a potential vehicle at Lexus. We didn’t end up purchasing that vehicle but we wish that Lexus had the vehicle we wanted. They are professional, honest, and very welcoming. If you go in we would recommend talking with Andrew B. he is like a great neighbor who you enjoy talking with. When we look for our next vehicle Andrew and Lexus will be our first call.

Best dealership in the Okaganan by far!

If you want an upfront/honest car dealership, look no further! Living in Alberta, communication was of the upmost importance while considering purchasing a vehicle from these guys (and gals). Colton and staff answered emails, phone calls, and texts promptly and were always upfront. Aside from giving me a fantastic deal on my car, Lexus of Kelowna as a whole were a pleasure to do business with. I arrive to Kelowna airport from Calgary and was met right away by a private shuttle and brought straight to the dealership. All the paperwork and the vehicle was prepared and ready to ...

I bought a 2016 Lexus IS 300 AWD f sport from the dealership. The car is in a very great shape and I love it. I can see the previous owner and the dealership were taking good care of the car. Great and considerable services even in the quarantine time. I will recommend Colton to who wants to get a Lexus car in Kelowna. He is very friendly and responsible.

Exceptional customer service experience; completely satisfied.

My purchasing experience in Lexus Kelowna was fantastic. Thanks for Colton, Geno, Nick and Billy. Would definitely recommend to all my friends. Thank you and wish you guys all the best~

This 2018 Highlander is the second vehicle we have purchased through Lexus of Kelowna. All the staff are amazing. Andrew Baynton is professional and knowledgeable and at the same time patient and kind. He was able to help us make the selection that was right for us. Thank you Andrew!

Excellent experience buying a used Toyota. Billy and all staff very friendly, no hard sell. First kelowna dealership we feel we can trust!

I am taking the time out of my busy schedule to give a shout out to the team at Lexus of Kelowna. From their sales department to their service team I am treated like I am walking the red carpet when I enter that dealership. I am driving my stepchildren to the coast and had a concern with my vehicle, Sheena was beyond accommodating and treated me like royalty. Thank you 🙏🏻 Lexus of Kelowna!!! JJ

Great service as always.

We really liked working with Billy Robins. Thanks Billy for all your help to get us into our new car. Fantastic service at your dealership.

Friendly staff and managers. Great experience.

We just bought an RX350 which is amazing. An absolute wonderful purchasing experience. Our Sales Consultant was Billy Robins who dealt with us from beginning to end. He was friendly, courteous and very professional. He explained all aspects of the vehicle we were interested in and more. He made buying a new car an easy and painless experience. Billy Robins is the sales consultant you definitely want to work with because he is honest and easy to work with. His background and knowledge was an asset. We highly recommend him and Lexus of Kelowna dealership. Miranda zipped us through the ...

Excellent service experience with Sheena, Justin and Jesse at the Service Desks. No matter the day it always feels like they drop everything they are doing to help you. For this reason i will always bring my Lexus to Lexus of Kelowna.

Great Sales and Service experience with this dealership. We purchased a used vehicle with the help of Dean Anderson who was straight forward and customer focused and continues to be so. Both of our vehicles will be serviced at this location. Finding a trust-worthy Sales and Service Team and dealership is valued, thanks Lexus of Toyota, thanks Dean.

I have just purchased a vehicle from Billy with the help of financing from Amanda. I felt absolutely no pressure and they were both down-to-earth. I highly recommend Lexus of Kelowna.

I am not one who usually writes reviews - but my experience last week purchasing my new to me vehicle from Billy Robins at Lexus of Kelowna was over the top for sure. When I showed up a day earlier than planned to pick up my new purchase, they did their very best to get me on the road with it. But at the last minute it was noticed that one thing on it just wasn't right. So they wanted to keep it over night and take a good close look at it in the morning and verify that ...

Here we are stranded in Northern B.C. with our key fob stolen. This dealer went out of their way to help. Excellent service and very professional. Thank You Miranda and Joe.

Great service and got the car I wanted at a great price. Excellent post purchase service too.

Good people

A few weeks ago I had the service department swap my rubber over to winters. I dealt with Justin in Service. He was a delight to deal with. I would recommend this dealership to anyone.

Thinking back on all my service experiences in the year 2019, and hands down the best care, attention, commitment, and results were through my dealings at Lexus Kelowna! Colton Steeds was fabulous in arranging my vehicle and meeting my needs, and Cole Bertram and others in the service department are great too. Always feel like I'm the top priority guest. Thanks Lexus Kelowna! David McKnight

Excellent experience! Billy and Landon worked together to ensure that the trade in of our Lexus and the purchase of another vehicle went smoothly and that we were really happy with the whole experience. During the years that we have taken our Lexus to Kelowna for the Services we have been really impressed by the front desk staff and the service engineers too. Many thanks!

Andrew was very helpful in our purchase ..... thanks guys very easy and no pressure, even with me changing my mind halfway thru...

Excellent staff to deal with, very professional . Billy Robbins took our request we sent online, followed up with a phone call and from there things came together from emailing photos getting our truck appraised and negotiating a price. We live on Vancouver Island so the deal had to make sense to travel, it did. If you need a car or truck we highly recommend that you consider this team of professionals. A very refreshing experience compared to other dealerships we have done business with in the past.

Great dealership and an awesome sales experience that now gets our #1 buying experience rating. Our salesman, Colton Steeds was extremely knowledgeable and helpful about the RX 350 we purchased. Colton made the whole process very enjoyable. Before we left, he took us through the service process for when when bring in the vehicle, introducing us to the Service Manager and ensuring that we were registered in the service system.

We purchased our Lexus RX with help from Andrew. We had done a lot of our research on line but Andrew was very helpful when we went to the dealership to fill in the questions we were not sure of the answered to. He has great product knowledge and was very professional to deal with. Great asset to KELOWNA Lexus. We highly recommend him. We love our new car.