Guest Testimonials

From start to finish I had a positive experience. Rachel, Amanda, Hannah and Camilo all did their best to kindly guide me thru the process. Thank you.

I could go on about how great this dealership is to deal with but I'm going to keep it very brief. Simply great. We dealt with Rachel to sell us a lovely used RX350. A very slight issue with the brakes soon after and it was handled very promptly, respectfully, and professionally by the sales manager and the service department. I simply feel that this is the best run dealership I have been in and dealt with. Congratulations to all of you.

We recently purchased our Lexus in Kelowna and the service was amazing!!!

Andrew was awesome to deal with! We had shopped around for two months, and my partner had changed her mind several times. He was the only sales guy who didn’t treat her condescendingly about it. She finally decided on a particular vehicle and was sad it wasn’t at his dealership, as she would have gone out of my way NOT to give my money to the condescending sexists at the other dealerships, and was so happy the day he texted her that they got in the exact vehicle she was looking for. He was thorough without being aggressive ... Read More

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Google - May 23, 2025

Andrew was awesome to deal with! We had shopped around for two months, and my partner had changed her mind several times. He was the only sales guy who didn’t treat her condescendingly about it. She finally decided on a particular vehicle and was sad it wasn’t at his dealership, as she would have gone out of my way NOT to give my money to the condescending sexists at the other dealerships, and was so happy the day he texted her that they got in the exact vehicle she was looking for. He was thorough without being aggressive or pushy, he was kind and honest. Answered all our questions and said “let me find out for you” when he didn’t have the answer, instead of just saying what he thought we wanted to hear. That goes a long way. Most authentic and easy to deal with salesperson I experienced 👍 Lexus themselves was also awesome to deal with. We found everyone very direct and straightforward, and didn’t feel like there were as many games as at other dealerships. Andrew and the team at Lexus didn't pull slick sales tactics like the other dealers, showing us lower biweekly payments for a longer period. When we asked for price breakdowns in certain ways, he was accommodating and helpful and made sure we got the accurate info we requested. Respectful and genuine. Andrew has checked in with us multiple times and helped deal with a minor issue very quickly, and I feel the lifelong service and relationship will be awesome. The next time we need a vehicle, we will go straight to Andrew 🤘

I bought a fabulous used car from Andrew. The process was painless, which is extremely important to me. Very professional and upfront. Definitely felt like they wanted to go the extra mile. Everything was organized from the start to the end. Finance worked with my schedule. Great car buying experience for sure!

Good service Quick turn around Friendly.. didn't clean today but they usually do. Thoroughly enjoy the vehicle.

My recent experience at Lexus of Kelowna was very good. I now have a RX 450h+ which I love driving. Thank-you Ben, you have been great to deal with. Professional, informative and never pushy. I was impressed with the time you were willing to spend with me to understand what I was looking for and show me what options were available. You really went the extra mile to find the right vehicle for me. Thank-you to Amanda who despite her busy day, quickly got all the paperwork done that afternoon as we were headed out of town the following day. ... Read More

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Google - May 4, 2025

My recent experience at Lexus of Kelowna was very good. I now have a RX 450h+ which I love driving. Thank-you Ben, you have been great to deal with. Professional, informative and never pushy. I was impressed with the time you were willing to spend with me to understand what I was looking for and show me what options were available. You really went the extra mile to find the right vehicle for me. Thank-you to Amanda who despite her busy day, quickly got all the paperwork done that afternoon as we were headed out of town the following day. Also, thanks to Camilo who did a thorough job of educating us on all the vehicles capabilities. After I bought the vehicle Ben called to see how things were going and since this is my first plug in hybrid vehicle, I had lots of questions. I came in and Ben patiently went through my list to answer all my questions and for the few he didn’t know he quickly found someone who knew the answer. The whole team at Lexus is very friendly and welcoming, and I would highly recommend them.

Andrew was great to work with. He was very responsive, informative, and patient as we made our decision for purchase. Overall very pleased.

I am moving away from Kelowna by the end of the month, but that did not stop me from picking up a brand new Lexus before I go! Big thank you to the amazing and professional team here (Andrew, Scott, Amanda, and everyone else who helped with the transaction), as they got everything done for me under 2 days! I could not be happier with my new vehicle and the great service!!🫡

Very happy with my new car! Good dealer. Everyone was great. The sale was made over the phone as I was an out of town customer. No test drive required or time spent going over the features and functionality of the car. This was the first new car in over 40 years and I was not use to the new way of buying a car with very little price flexibility so I was a bit difficult with Dean the sales rep, but nothing I would imagine an experienced sales rep could not handle. My only issue was with Dean the salesman. ... Read More

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Google - Apr 16, 2025

Very happy with my new car! Good dealer. Everyone was great. The sale was made over the phone as I was an out of town customer. No test drive required or time spent going over the features and functionality of the car. This was the first new car in over 40 years and I was not use to the new way of buying a car with very little price flexibility so I was a bit difficult with Dean the sales rep, but nothing I would imagine an experienced sales rep could not handle. My only issue was with Dean the salesman. I left repeated text messages and voicemails, but still could not get Dean to return my calls or messages. To finalize the deal I had no choice and called the manager directly to complete the sale because Dean would not call me back! Very disappointed with this aspect of the sale as it has left me embarrassed to go back to this dealer for any service my car requires.

I had the opportunity to deal with Andrew Harks over at Lexus of Kelowna. I genuinely appreciated how professional, friendly, and helpful Andrew was throughout our conversations. Andrew made the process enjoyable and stress-free, and his dedication to customer service truly stood out which left me feeling valued and respected as a customer. I look forward to dealing with Andrew in the future, and would recommend reaching out to him for anyone looking for honest and professional assistance at Lexus Kelowna.

Just picked up our new UX 300H couldnt be happier Andrew was a pro in every sense of the word .He made the whole experience really seamless and simple.Amanda was very proffesional andhad us in and out in no time at all.The whole dealership seemed like a very tight knit family who love where they work.Definitely recommend Andrew and the whole team to anyone who asks.

I didn’t expect to meet such a nice guy but Andrew was an absolute pleasure, knowledgeable, friendly, and never pushy. He patiently answered all my questions, responded to my texts, and gave me the time and space to explore other options without any pressure. In the end, I returned to make my purchase with Andrew because of his outstanding service. I’m now driving my new-to-me 2021 Toyota Highlander Hybrid - and I’m loving it! If you’re in the market for a vehicle, I highly recommend stopping by and introducing yourself. You might just build a lasting relationship. ... Read More

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Google - Mar 29, 2025

I didn’t expect to meet such a nice guy but Andrew was an absolute pleasure, knowledgeable, friendly, and never pushy. He patiently answered all my questions, responded to my texts, and gave me the time and space to explore other options without any pressure. In the end, I returned to make my purchase with Andrew because of his outstanding service. I’m now driving my new-to-me 2021 Toyota Highlander Hybrid - and I’m loving it! If you’re in the market for a vehicle, I highly recommend stopping by and introducing yourself. You might just build a lasting relationship. Thank you, Andrew, for a top-notch experience! A++

Found preowned Lexus at web site. Met with Andrew 40 minutes after. Andrew was so helpful and knowledgeable of the car specs and futures. After fair price negation he was able to help us with all paper work and we have been able to left the dealership a couple hours later on new car! Thank you Andrew

I phone Kelowna Lexus after seeing an RX for sale on Auto Trader. I ended up chatting with Andrew Harks, he was so good at answering my questions and helping figure out what I really was looking for, he was interested in my needs and outlined the features of the RX. Andrew followed up with a few calls after the purchase to see if I needed any help with the electronics on the car and to just generally make sure I was happy with the purchase. Such a delightful change for the typical car salesman, a pleasure to work with ... Read More

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Google - Mar 28, 2025

I phone Kelowna Lexus after seeing an RX for sale on Auto Trader. I ended up chatting with Andrew Harks, he was so good at answering my questions and helping figure out what I really was looking for, he was interested in my needs and outlined the features of the RX. Andrew followed up with a few calls after the purchase to see if I needed any help with the electronics on the car and to just generally make sure I was happy with the purchase. Such a delightful change for the typical car salesman, a pleasure to work with on this purchase.

We had an amazing experience at Lexus of Kelowna! From the moment we arrived, the customer service was top-notch. They made everything so easy and enjoyable. The process started with a smooth pickup from the airport, which was a great touch. Billy was super helpful in guiding us through choosing the right SUV—no pressure, just genuine advice. Amanda made all the paperwork a breeze, which we really appreciated. And when we got to the dealership, Camilo took the time to set everything up for us and walked us through all the features, making sure we were comfortable before we ... Read More

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Google - Mar 22, 2025

We had an amazing experience at Lexus of Kelowna! From the moment we arrived, the customer service was top-notch. They made everything so easy and enjoyable. The process started with a smooth pickup from the airport, which was a great touch. Billy was super helpful in guiding us through choosing the right SUV—no pressure, just genuine advice. Amanda made all the paperwork a breeze, which we really appreciated. And when we got to the dealership, Camilo took the time to set everything up for us and walked us through all the features, making sure we were comfortable before we hit the road. The whole team was friendly, professional, and truly cared about making our experience great. We couldn’t be happier with our new SUV and the service we received. If you’re looking for a Lexus, this is definitely the place to go!

Absolutely the best car buying experience I’ve had when purchasing a car. No pressure at all and they take all the time you need to consider your purchase.

Great communication from sales and finance staff

Our first Lexus and we are very impressed. Our sales consultant Rachel was amazing and helpful selecting the car, and Garret was so helpful with our special requirements. I will recommend both to my friends.

Garth Barnes, the service consultant provided very timely replies to my inquiries. Goes to show the care he puts in his work. Thank you.

Amazing experience at Lexus Kelowna Thank you Rachel and Scott for your professionalism

I finally came to Kelowna today to pick up my new NX350h, and I couldn’t be happier with the entire experience at Lexus of Kelowna. Scott, who took care of me throughout the process, was incredibly professional and kind. He explained everything clearly and answered all of my questions promptly. The manager (I regret forgetting his name) also made the trade-in process for my Dodge Journey very smooth and offered me a deal that I was truly satisfied with. Additionally, the specialist who walked me through the features of my new car was knowledgeable and patient, which I ... Read More

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Google - Jan 11, 2025

I finally came to Kelowna today to pick up my new NX350h, and I couldn’t be happier with the entire experience at Lexus of Kelowna. Scott, who took care of me throughout the process, was incredibly professional and kind. He explained everything clearly and answered all of my questions promptly. The manager (I regret forgetting his name) also made the trade-in process for my Dodge Journey very smooth and offered me a deal that I was truly satisfied with. Additionally, the specialist who walked me through the features of my new car was knowledgeable and patient, which I really appreciated. Scott, in particular, stood out with his fast responses to my emails, which gave me confidence and trust in making such a significant purchase. I am 100% satisfied with the service I received at Lexus of Kelowna. I will definitely recommend this dealership to my friends, family, and anyone I know who is looking to purchase a vehicle. A five-star experience from start to finish! Thank you, Lexus of Kelowna team!

Great experience. Brandon Locket was the service advisor and he was super helpful.

My experience with Lexus Kelowna has always been exceptional. During my recent service appointment today, I was especially impressed with the outstanding customer service provided by Wayne in the service department. The level of care and professionalism truly reflects the excellence of the Lexus brand.

I recently purchased a used Mercedes from Lexus of Kelowna. Firstly I was impressed and appreciative with the pre-purchase back and forth with my sales advisor Billy Robins. I am an out of province buyer and he made sure that all of my questions and concerns were promptly answered in detail, that ultimately convinced me to take the flight to Kelowna to purchase this car. The car did not disappoint nor did the care and attention provided by the entire Lexus staff. One small issue with my vehicle was promptly and correctly serviced and they had me in the road ... Read More

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Google - Nov 28, 2024

I recently purchased a used Mercedes from Lexus of Kelowna. Firstly I was impressed and appreciative with the pre-purchase back and forth with my sales advisor Billy Robins. I am an out of province buyer and he made sure that all of my questions and concerns were promptly answered in detail, that ultimately convinced me to take the flight to Kelowna to purchase this car. The car did not disappoint nor did the care and attention provided by the entire Lexus staff. One small issue with my vehicle was promptly and correctly serviced and they had me in the road same day. I can’t thank Billy and the entire Lexus of Kelowna staff for the service they provided. It goes without saying that I would purchase here again in the future.

Deanna is absolutely amazing! She is so so knowledgeable and always so willing to help! She is kind and has excellent communication skills! I cannot say enough wonderful things about her excellent service! Thank you so much Deanna for being so knowledgeable and so kind and helpful it is so much appreciated! Truly amazing service!

The Lexus team went above and beyond to address my issues.

Took my car for service to Lexus Kelowna location for the first time today. We moved from Calgary and always used Lexus of Calgary. 100% impressed with Kelowna! Brandon Locket is very professional and went above and beyond with my service experience! The driver that drove me to do some shopping was amazing as well! Thank you Kelowna Lexus! This experience was amazing!

We recently purchased a Pre Owned Lexus NX300 F Sport from Lexus of Kelowna. Lexus of Kelowna provided us with best customer experience that we've ever had any dealership before. Sales Consultant Billy Robins was exceptional, patient, highly responsive & genuinely cared about our purchased. General Sales manager, Garret Thorne, very effectively facilitated our decision making process with an extremely professional way. Finance manager Scott, Delivery Specialist Camilo, Billy, Garret these amazing individuals truly care about us. Thanks to Lexus of Kelowna Team.

We recently purchased a brand new Lexus SUV, from Kelowna Lexus. It was an absolutely wonderful experience from beginning to end. The team at Kelowna Lexus was friendly, professional, and really made my husband and I feel as though, we, as well as our business, was important to them. We never felt pressured in any way what so ever. The entire experience was top notch, and we couldn't recommend them more! We look forward to dealing with Kelowna Lexus in the future.

I have been getting my car serviced for over a year at Lexus of Kelowna and have been impressed by their service each visit. Brandon at the service desk is always friendly and professional. They provide a loaner car when I’ve needed it, have good coffee if I’m just staying in the shop to work and my car is returned to me washed and ready. Highly recommend this team, they understand how to deliver quality service!

My senior parents drove a UX250H all the way from Vancouver to Kelowna for a fun road trip. However no more fun , for whatever reason, when the Apple car play lost connection and no map seen from the screen. They simply couldn't drive without navigation, as they are not familiar with the area. They stopped by this Dealership seeking for help. A lady named Deanna reached out to help. Deanna explained to my parents side by side, step by step in a very patient way. She was very knowledgable and enthusiastic. Of course, with Deanna's help, all ... Read More

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Google - Sep 26, 2024

My senior parents drove a UX250H all the way from Vancouver to Kelowna for a fun road trip. However no more fun , for whatever reason, when the Apple car play lost connection and no map seen from the screen. They simply couldn't drive without navigation, as they are not familiar with the area. They stopped by this Dealership seeking for help. A lady named Deanna reached out to help. Deanna explained to my parents side by side, step by step in a very patient way. She was very knowledgable and enthusiastic. Of course, with Deanna's help, all the issues and concerns were solved! My parents were greatly moved. They phoned me and told me the wonderful story they experienced. I phoned in to Kelowna Lexus dealership and found out it was Deanna who helped my parents! My parents say they will definitely drive all the way to your dealership when they are ready to upgrade their current UX250H for a NX350N. Thank you Deanna! Thank you Kelowna Lexus! You guys are great!!!

Great experience. Colton was very genuine and informative. Amanda was also very helpful. Love the new car!

I recently visited Lexus Kelowna over the weekend and had the pleasure of working with Rachel as my sales representative. Rachel was absolutely fantastic—knowledgeable, friendly, and best of all, there was no sales pressure at all! The entire team at Lexus Kelowna was welcoming and made the experience enjoyable. Thanks to Rachel's expertise and guidance, I was able to purchase the perfect vehicle. I look forward to doing more business with Lexus Kelowna in the future. Highly recommend them!

I recently visited Lexus Kelowna over the weekend and had the pleasure of working with Rachel as my sales representative. Rachel was absolutely fantastic—knowledgeable, friendly, and best of all, there was no sales pressure at all! The entire team at Lexus Kelowna was welcoming and made the experience enjoyable. Thanks to Rachel's expertise and guidance, I was able to purchase the perfect vehicle. I look forward to doing more business with Lexus Kelowna in the future. Highly recommend them!

We have been dealing with Lexus of Kelowna since servicing our first LS in 2013. We just purchased our 14th Lexus last month and want to thank David Cline the Service Manager who was extremely knowledgeable and helpful on a recent service call we made. Very impressed.

Throughout the process of ordering, and waiting on the list, to receive the popular NX 450H plus I was constantly updated with any available information from Lexus Canada by Rachel and Garrett. The NX finally arrived and I was provided with a seamless purchasing process that finally put me behind the wheel! The car is amazing and Lexus of Kelowna is the place to shop for the best brand on the market!

Recently purchased a 2025 Lexus UX300. I had an unconventional trade in but Jeremy, Colton and Amanda made the process exceptionally easy. Found the dealership welcoming and well organized. As I was travelling from another province Jeremy called me in advance to ensure the transaction was handled well for me. Colton reviewed the features of the Lexus in an understandable and logical manner. Amanda handled the paperwork flawlessly. I’m extremely happy with the whole experience.

Amazing dealership! Rachel did everything to get us ‘rolling’ on the same day we first saw our dream car. We felt that we got a fair price on our ‘new-to-us’ car and fair trade on our old car. And when the car was missing an advertised feature, Lexus of Kelowna made it right. Thank you so much!

Amazing Dealership. Great staff and a welcoming atmosphere. We flew in to Kelowna and our flight was delayed. The staff had everything ready for us so we could get on the road quickly. Thank you Scott, Billy and Sydney.

This was the best experience I've had with a car dealership. They charged what they said and at no point played any games. I've bought cars from a few other dealerships and every one of them had at least one random extra charge or surprise that wasn't disclosed. Billy was very patient with answering my many questions. Solid five stars.

Lexus of Kelowna provided me with the best experience I have ever had at a dealership! Lexus of Kelowna went above and beyond with customer service! Dean, my sales person, was absolutely amazing, knowledgeable and just took care of everything for me. I have purchased many different brands over the years and after this five star experience I really feel like Lexus is my go to brand going forward. The Lexus Brand of vehicles are reliable but most importantly the service and feeling I got from working with Lexus of Kelowna was next level and I really trust both Dean ... Read More

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Google - Jun 29, 2024

Lexus of Kelowna provided me with the best experience I have ever had at a dealership! Lexus of Kelowna went above and beyond with customer service! Dean, my sales person, was absolutely amazing, knowledgeable and just took care of everything for me. I have purchased many different brands over the years and after this five star experience I really feel like Lexus is my go to brand going forward. The Lexus Brand of vehicles are reliable but most importantly the service and feeling I got from working with Lexus of Kelowna was next level and I really trust both Dean and Lexus of Kelowna. Thank you very much for a great experience!

We had a major repair needed on our 4runner. We had it towed to the Lexus dealer. They figured out the issue, ordered the parts and took care of it in a timely manner. Thanks Lexus service!

Lexus RX 350. I have always been of the opinion that Dealership repairs would be more costly than repairs done by other major providers. When I recieved my quote for my major repair on my 2016 Lexus RX 350, I obtained three other quotes from major repair facilities in Kelowna including a related Dealership. These quotes were consideraby higher (between 25% to 33% higher) for the exact same repair. This amounted to a difference of about $300.00 to $400 more than Lexus Kelowna price. My opinion is now corrected, this Lexus dealership does not charge higher repair fees, and you are guaranteed original equipment replacement parts. Wayne ... Read More

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Google - May 31, 2024

Lexus RX 350. I have always been of the opinion that Dealership repairs would be more costly than repairs done by other major providers. When I recieved my quote for my major repair on my 2016 Lexus RX 350, I obtained three other quotes from major repair facilities in Kelowna including a related Dealership. These quotes were consideraby higher (between 25% to 33% higher) for the exact same repair. This amounted to a difference of about $300.00 to $400 more than Lexus Kelowna price. My opinion is now corrected, this Lexus dealership does not charge higher repair fees, and you are guaranteed original equipment replacement parts. Wayne Chang was my Service Provider, who arranged for the service. The final bill was exactly as quoted, not a $ more. Done on time, car cleaned and courtesy shuttle each way. If you want excellent service, I would recommend asking for Wayne (not a slight on any other service providers). Wayne is friendly, efficient, and trustworthy. Lexus Kelowna (Sentes Automotive) is fortunate to have Wayne as Ambassador and Service provider. I will definitely use Lexus Kelowna to provide any further service that I need.

Wayne Chang and the mechanics at Lexus did a great job serving our vehicle. Great service. Addressed all of our concerns and got our vehicle working great! Thanks- Jon

Friendly helpful staff.

Wayne is excellent in the Service Department, he has been giving me constant updates on the status of my truck, keeping me informed on timing. Highly recommend seeking Lexus of Kelowna for all your vehicle repair needs, keep up the great work Wayne, Lexus is lucky to have you on the team!

Amazing cars and great staff, Jeremy and his team are top notch in Kelowna!! Do not hesitate to go see these guys!!

Great customer service and excellent communication!!

I’m not going to lie when I first decide to go with them I was super nervous.. not knowing and totally trusting someone you've never met with your money is scary but that was the best decision I’d made!! I’m so pleased with my business plan, the process was super easy and only took a week, she kept me updated step by step until she was finished, she does the research for you a very detailed and informative well laid out business plan. I would highly recommend her. thanks a million! now i can proudly say ... Read More

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Facebook - Feb 27, 2024

I’m not going to lie when I first decide to go with them I was super nervous.. not knowing and totally trusting someone you've never met with your money is scary but that was the best decision I’d made!! I’m so pleased with my business plan, the process was super easy and only took a week, she kept me updated step by step until she was finished, she does the research for you a very detailed and informative well laid out business plan. I would highly recommend her. thanks a million! now i can proudly say I'm financially buoyant, my last trade profit was $42,300. I have been trading and I will keep on trading with Mrs.LUCAS If you wish to invest you can contact her via Email: [email protected] WhatsApp +12523688769

Hello 👋 Are you looking for a professional binary, forex and Bitcoin broker who will manage your trade and earn meaningful profits all within seven days contact Mrs Kathrine Lucas fx now for your investment plan. For she has helped me to earn 11,250 USD just with the investment of 1000 USD and with the aid of her trading software system that brings forth good trading signals. Contact her now on Email:[email protected] WhatsApp:+12523688769

Rachel, Scott and Camilo, Jeremey, Garret were amazing to deal with! Fantastic customer service! We are excited to own are first Lexus!

We have dealt at Lexus of Kelowna for almost a decade. As a family we have purchased 12 new and used vehicles from them. During COVID, they delivered a new vehicle 11 hrs away for us. ⭐⭐⭐⭐⭐ Customer Service The sales staff has always been professional, the admin team extremely courteous and welcoming, and the parts/servicing department both accommodating and reliable. As a customer, you are making a significant purchase and the dealership respects and appreciates that you have entrusted them with this purchase. They have destroyed the "car salesperson" image. Well done Lexus of Kelowna!!!

The best experience purchasing a vehicle. Honest, straight-forward easy.

Great service! Our Lexus needed routine service and swap to winter tires...fast, calm and efficient, (and that's just the service advisor). Vehicle delivered as promised. Beautiful and comfortable facility with the "white glove" service

Bought two SUVs from this excellent dealership this fall. Both experiences were stellar… not only were the vehicles brilliant but the help received during the purchases was outstanding. Jennifer & Deanna managed the little things while Colton Steeds found the beauties for me. Colton encouraged me to drive his vehicle before purchasing one of the same. And it’s so right for me. Meanwhile Amanda Flynn made the transitions and transactions as pleasurable as possible. Complete professionalism. Couldn’t be happier; made new friends and can visit them anytime in my beautiful new Lexus!

Awesome people!

Thankful for helping us out with our Purchase of the vehicle, you have made our stress level come down from our accident. You have gone above for client care. I have told so many people already on what great service you have given us. Rachel your care that you have shown us on making sure I made it home to Fernie driving our new vehicle after the accident as this road trip was my second time driving on the highway. Dealing with you over the phone to the end of us picking up the vehicle ran so smoothly and thank ... Read More

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Google - Oct 26, 2023

Thankful for helping us out with our Purchase of the vehicle, you have made our stress level come down from our accident. You have gone above for client care. I have told so many people already on what great service you have given us. Rachel your care that you have shown us on making sure I made it home to Fernie driving our new vehicle after the accident as this road trip was my second time driving on the highway. Dealing with you over the phone to the end of us picking up the vehicle ran so smoothly and thank you once again for everything, Rachel you and the staff have gone above.

I’m so impressed with this place…. Bought a used Lexus from another dealership but needed some help learning how to use the vehicles features, and getting an update to the software… the Kelowna Lexus service department welcomed me with open arms, answered all my questions- even the dumb ones without laughing, and fully treated me as if I’d bought the car directly from them. Shelby in the service department is awesome. She took extra time out of her busy day to show me other things on my car I didn’t know and just to chat.This experience ... Read More

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Google - Oct 24, 2023

I’m so impressed with this place…. Bought a used Lexus from another dealership but needed some help learning how to use the vehicles features, and getting an update to the software… the Kelowna Lexus service department welcomed me with open arms, answered all my questions- even the dumb ones without laughing, and fully treated me as if I’d bought the car directly from them. Shelby in the service department is awesome. She took extra time out of her busy day to show me other things on my car I didn’t know and just to chat.This experience has made me want to be a lifetime Lexus owner… and the car isn’t too bad either! 😉

Shelby and Jaydon and your entire Service Department team members met and exceeded my expectations. I could not be more delighted.

Eric the used manager was great to deal with. Always quick responses day or night. Impressed

Service department…September 18th’s servicing of my RX350 was completed promptly with clear and concise communication from both Brandon and Veronica. It’s a great pleasure to continue to use Kelowna Lexus for our vehicle’s health and well being.

Very attentive and pleasant staff. The best service in my life.

I purchased a used vehicle from Lexus Kelowna a short time ago. I was offered a complimentary check up which I took advantage of yesterday. The staff were very friendly and accommodating keeping me apprised of the status of my vehicle. The 45 minute visit ended up being about 90 minutes as they seemed to be busy in the service area. Other than the extended wait I appreciated the value of the follow up and have been telling others of the great experience I have had at Lexus Kelowna. Well done!

We recently purchased a Pre-Owned Lexus IS 350C from Lexus of Kelowna. Although the vehicle is still in transit to Vancouver, we wanted to share our "GREAT" purchase experience. Our initial phone call was received by Sales Representative "Billy" who took a lot of time getting us all the information we required. From that point on, we were able to make an informed decision to purchase the vehicle. We were able to negotiate a fair and acceptable final price thanks to Billy and the management team. All in All, we are very very impressed with the ... Read More

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Google - Aug 29, 2023

We recently purchased a Pre-Owned Lexus IS 350C from Lexus of Kelowna. Although the vehicle is still in transit to Vancouver, we wanted to share our "GREAT" purchase experience. Our initial phone call was received by Sales Representative "Billy" who took a lot of time getting us all the information we required. From that point on, we were able to make an informed decision to purchase the vehicle. We were able to negotiate a fair and acceptable final price thanks to Billy and the management team. All in All, we are very very impressed with the whole sales process and how we were treated. As a retired Toyota Dealer from Ontario, I can really appreciate the professionalism shown to us. THANK YOU. Steve & Marianne Payne White Rock BC

From the very beginning of our family car-buying journey to the moment we drove off in our pre-owned Lexus, the Lexus Kelowna Group stood out in terms of professionalism, dedication, and commitment to customer satisfaction. A special shoutout to Jeremy Andow and Dean Anderson and all of the team for their unparalleled expertise and assistance throughout the process. Being from Vancouver and making such an important purchase remotely could have been a daunting experience. However, Jeremy, Dean, and the entire team went above and beyond to ensure the process was seamless. Their attention to detail, especially when setting up the ... Read More

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Google - Aug 12, 2023

From the very beginning of our family car-buying journey to the moment we drove off in our pre-owned Lexus, the Lexus Kelowna Group stood out in terms of professionalism, dedication, and commitment to customer satisfaction. A special shoutout to Jeremy Andow and Dean Anderson and all of the team for their unparalleled expertise and assistance throughout the process. Being from Vancouver and making such an important purchase remotely could have been a daunting experience. However, Jeremy, Dean, and the entire team went above and beyond to ensure the process was seamless. Their attention to detail, especially when setting up the car for delivery, instilled confidence and trust in the quality of our purchase. Every inquiry was answered promptly, and every concern was addressed with patience and clarity. It's rare to come across a dealership that makes you feel like a valued member of their community, rather than just another customer. Lexus Kelowna Group has truly redefined the car-buying experience for us. To anyone contemplating a Lexus, whether new or used, I cannot recommend this group highly enough. Your journey to luxury starts and ends with them. Thank you, Lexus Kelowna, for turning what could have been a complicated process into a memorable adventure. We're thrilled with our purchase and the exceptional service we received.

Our purchase was made very easy with our sales associate Dean Anderson. Throughout the purchase and delivery everyone especially with Scott Penner Financial Manager, visits to the service and parts department with Paul Mossy and Deanna Cruz and especially Camilo Orellana who handled our delivery and for spending so much time on us to make sure we were fully understanding all of the new vehicle. It was just an amazing experience with some very nice people.

This dealership is the best bar none!! While we do not live in Kelowna permanently we did opt to buy our Lexus from this dealership. We recently had a problem with our battery on a Saturday afternoon and although the Lexus service department was closed, Garrett and Dean went above and beyond and assisted us in getting and installing a new battery! They were so accommodating and pleasant. Thank you guys!! You’re the best!!!

Excellent service. Went in for a recall, was told about another issue that I was aware of but unlike some shops, did not feel like I was being coerced to have the work done. Very friendly staff as well.

Great service and great sales. We bought a Non-Lexus product from them and have been treated the same as though we did. Highly recommend.

Ma'ma ANITA CRYPTO FX I want to appreciate your determination, support and hardwork in helping me trade and earn good profit, just with $700 Anita helped me trade and in less than a week I earned $7,300 and since then I have continued investing with her and earning more, she is purely legit, I advice you contact her and do the same, don't give up Lauren is the trader you have been searching for, I am saying this from experience. You can contact her through these platforms. WhatsApp +15023245963‬ Email: [email protected]

We have today purchased our 2nd car in under 2 years from Lexus of Kelowna. Yet again, we found the staff and dealership to be extremely professional and knowledgeable. Their staff, guest practices, and inventory, reflect a commitment to quality. It seems to us that Lexus Kelowna truly set the example of professionalism that others ought to try and emulate.

we have purchased three vehicles from Kelowna Lexus, great service and sales team

My experience at the Kelowna Lexus dealership was excellent. The staff are efficient in a friendly way and all transactions flowed smoothly . The physical facility is spotless and elegant .

Excellent service...Veronica was friendly and helpful 🙂

Just bought a nice second hand vehicle from Lexus Kelowna. After owning the vehicle for a short time a service brake code was going off. Spoke with the team at Lexus and they were very quick to take action and ownership of getting the problem resolved. Really appreciated the team at Lexus taking care of my safety and seeing the customer service both when buying a vehicle and afterwards remained the same. These folks have integrity and people's best interest at heart. Great purchasing experience... Well done team Lexus, keep up the good work!

I have owned a Lexus since 2019 and Lexus Kelowna has really done a great job of servicing my vehicle. Easy to get an appointment that fits my schedule, shuttle service and overall excellent service to the vehicle. Service adviser Deanna was most helpful.

The best dealership in kelowna! Thank you, guys, for taking care of my car always, especially to Veronica. Thank you so much..! 💓

We recently had the pleasure of selling our car online, and it was an excellent experience! Thanks to the team at [Lexus of Kelowna]. We was looking for a quick and hassle-free process, and that's beyond what we get. From the very beginning, Eric and Jakie were professional and knowledgeable. Their commitment to excellence and providing high-level customer service was evident throughout the entire process. We are really very grateful for this outstanding service provided by Eric, Jakei, and Rod, who made the entire transaction smooth and stress-free and we received a great deal for our car. We couldn'... Read More

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Google - May 11, 2023

We recently had the pleasure of selling our car online, and it was an excellent experience! Thanks to the team at [Lexus of Kelowna]. We was looking for a quick and hassle-free process, and that's beyond what we get. From the very beginning, Eric and Jakie were professional and knowledgeable. Their commitment to excellence and providing high-level customer service was evident throughout the entire process. We are really very grateful for this outstanding service provided by Eric, Jakei, and Rod, who made the entire transaction smooth and stress-free and we received a great deal for our car. We couldn't be happier with our experience at [Lexus of Kelowna] And we know how important to share such a beautiful experience for others who are looking to sell their car fast, with the best deal. We highly recommend them to anyone looking to sell their car online! Thank you again to the entire team for their hard work and dedication. We look forward to working with them again in the future. Haifa & Loaei

After leaving top rated Lexus of Edmonton, I was unsure of the ability to provide same level of after sales service here in Kelowna. Happy to say that their service team, led by Veronica up front is professional, efficient and over the top helpful. A pleasure to deal with and tips the scales to potential future sale. After Sales service extremely important and I am very pleased.

The team at Lexus is amazing, all the information was direct and everything was exactly as they laid it out for us. The sales team, the finance team, the service team, the whole experience was top notch!

Go see the amazing team at Lexus Kelowna for your next vehicle. Truly the best dealership in town!! -R.G

Lexus Kelowna provided me with the best customer experience that I've ever had at any dealership before. Helped me out with getting my Lexus RZ(EV). Billy was exceptional start to finish, genuinely cared about my purchase and made me feel like an appreciated Lexus customer. Got me set up with the exact car that I wanted! Scott from finance was amazing and constantly kept me in the loop with what was happening. Camillo went over all the specs in the RZ with me and had me set up all the features without feeling overwhelmed. These amazing individuals truly ... Read More

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Google - May 1, 2023

Lexus Kelowna provided me with the best customer experience that I've ever had at any dealership before. Helped me out with getting my Lexus RZ(EV). Billy was exceptional start to finish, genuinely cared about my purchase and made me feel like an appreciated Lexus customer. Got me set up with the exact car that I wanted! Scott from finance was amazing and constantly kept me in the loop with what was happening. Camillo went over all the specs in the RZ with me and had me set up all the features without feeling overwhelmed. These amazing individuals truly care about you and make you feel like an appreciated Lexus customer. I will not deal with any other dealership but Lexus. Huge shoutout to Billy. (Go see him for your next vehicle)

I am always 100% happy with my service at Lexus. Veronica always goes above and beyond...making the time there enjoyable. She is friendly, kind and always trys to accommodate situations when needed. Lexus is fortunate to have her.

Picked up my 2023 NX350 yesterday. My Sales person Billy provided excellent customer service. He listened to my wish list and found me exactly what I wanted!

Colton was amazing and professional in showing us all the options for building our vehicle. Never once pressuring us. The whole team did a great job putting our sale together. With gratitude.

Had a great experience at this dealership. They helped make the purchase smooth and accommodated my last-minute requests. Thanks!