Customer Testimonials

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Google Jun 11, 2021

I wish I could give this dealership 10 Stars. They offer executive pick up of your vehcile rather than having to bring the vehicle in, arrange a second vehicle and driver, switch over the car seats, ect. What a great service, and what friendly, knowlegeable employees.

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Google Jun 5, 2021

Always had good service , but Veronica takes it too a different level ! She is on top of it ! Listens too customers and goes beyond and delivers , she doesn’t take no for an answer and delivers ! Super sweet , someone you feel you can trust ! Sometimes have my doubts about the mechanical staff ! Had issues in the past , hopefully they will regain my trust eventually ! Only time will tell ! But nobody is perfect and the service department made good on it ! Jason was good too me . But made me have concerns about the level of knowledge in the lower end work , ...

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Google May 29, 2021

We purchased our RX350 a year or so ago. Just recently we had a dash cam installed. Veronica’s help was very professional and much appreciated. She’d also patiently explained how to set up the operation of a few technical devices in our 350. We were referred to Mr. Hand, her teammate; who helped me download the corresponding camera app and made operational! 👍🏻

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Google May 19, 2021

Definitely a first class service department, always enjoy the service as well as the attention to detail by the service representatives.

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Google Apr 20, 2021

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Google Apr 19, 2021

I've had experience with all different makes of vehicles at different dealerships and have to say that Lexus of Kelowna has been the easiest dealership that I've had the pleasure to do business with. My service advisor, Justin, makes the process smooth and goes above and beyond for his customers (I love the extras at this location, including always asking if I'd like a water or the specialty hot drinks). His attentiveness and efficiency speeds the process whenever my vehicle is due for service. I find that everyone at this dealership really listens to their customers requests ...

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Google Apr 17, 2021

Could not be happier coming to lexus of kelowna. I done everything over the phone and email. I got to the dealership and was welcomed by Mariah, who I had spoken over the phone. She was very helpful and friendly. I am very pleased with her and Amanda in finance for getting me in a fabulous car. I was in and out there, all I had to do is sign papers and go. 💯👍👍.

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Google Apr 15, 2021

This Lexus of Kelowna dealership is the first one I have ever been totally pleased with. The Lexus of Mississauga (On) where my husband purchased the current car paled in comparison. Dealing with Justin or Sheena is always a pleasure and I feel I can trust them completely.

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Google Apr 14, 2021

I took my Lexus in for regular service and was greeted by a wonderful people person who really knew how to keep me informed and to make sure I was comfortable while waiting. Veronica was truly outstanding. Not only did she have excellent people skills, she really knows her stuff in the Service Department.

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Google Apr 9, 2021

I was looking for a specific color, trim and model of Lexus. Colton was my sales guy and he we way above and beyond to get the vehicle I want and fixed up every little issue I had with it with very little fuss and great communication. If I could give you a 6 star rating, I would. Will buy from Colton again when I need an upgrade!

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Google Apr 8, 2021

Although we did not purchase our Lexus from this dealership, we have taken our IS 350 here for service for several years. We have always been pleased with the dealership, and the experience has been second to none. On our last visit (April 7), Veronica, our Service Advisor, was pleasant, courteous, professional and could not have been more helpful. Because of her - and the overall service experience - we will definitely be back, and this dealership will be "first on our list" when we think about purchasing a new vehicle.

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Google Apr 4, 2021

My husband and I have been car shopping for 6 months. We walked into this dealership traumatized from pushy and abusive salesmen, so we were on our toes and ready to run at the first sign of trouble. As soon as we walked in, Parminder asked if there was anything he could help us with. When we said that we were just interested in seeing the used inventory he wasted no time showing us the list. No silly questions, no personal information needed, and no wandering around outside. This was the first time at a dealership that we had felt like ...

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Google Mar 31, 2021

Awesome experience! Thanks for your support!

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Google Mar 29, 2021

Very professional! Excellent quality work manship. Always on time. Complimentary wheel alignment and car washing. Highly recommend.

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Google Mar 21, 2021

Had a great experience dealing with Colton and the rest of the sales team at Lexus in Kelowna.10 out of 10.Thanks Colton.

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Google Mar 12, 2021

Great service from Colton and very amazing staff working at this dealership:). Was a pleasure meeting you guys.

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Google Mar 9, 2021

Nothing but good to say about Lexus of Kelowna. The best dealership experience I’ve ever had by far! Customer Service was absolutely flawless. The assurance of knowing only top quality cars are sold off the lot is a reason I’d highly recommend shopping there. I love the way the team obviously treats all customers equally regardless of the price range you maybe looking in. Colton steered me exactly in the direction of a car which was right for my needs without ever seeming pushy. Colton and Gino worked together to make a trade in for my old car ...

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Google Mar 9, 2021

Had a very good experience! Colton was organized and everything went very smoothly. I would definitely deal with them again!

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Google Mar 4, 2021

Good dealing with Colton and all the staff, everything went as advertised. No surprises, no BS, will do business with them again.

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Google Mar 4, 2021

Was awesome great staff beautiful vehicles I would recommend if you buy new or used.

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Google Mar 2, 2021

Had a great experience buying a used vehicle here. Colton was honest, respectful and helped me through the purchase process. When I came back to finalize the purchase the finance department was quick, not too pushy and helped me out of there in about half an hour. Great service, would go back again

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Google Feb 25, 2021

Outstanding dealership that truly goes the extra mile for their customers. We purchased our vehicle virtually and it was seamlessly delivered to us here in Alberta. The vehicle definitely has lived up to our expectations as has the Lexus quality service. Robin and Erica

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Google Feb 25, 2021

I had the most AMAZING experience at Lexus! I have never stepped foot into a dealership like it. Dean and Geno were nothing but great, and pointed me in the direction of a car that was right for me! It was a positive environment and the process was done efficiently. Our availability was off and not on schedule like planned, but everyone was very accommodating. I will go out of my way to recommend this Lexus dealership to my friends and family!

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Google Feb 7, 2021

A wonderful time I had at the dealership... I traded up and I happily strolled into the beautiful dealership and as I did... I got a Very good vibe ! Coulton was happy kind and understood to give me confidence in taking the leap. He gave me a wonderful hybrid suv! When I picked it up it was in the show room with a big bow on it ... so fun!! Amanda the finance girl stepped in with her professionalism and was also caring happy and kind to make me feel at ease to get all the added warranties and insurance . A ...

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Google Jan 19, 2021

I absolutely LOVE the Lexus product. I am on my 4th SUV! I recently went from the RX350 to the slightly smaller NX 300. I hardly notice a difference in size. I have convinced a couple other friends to switch over to Lexus and they too are really happy. One was a former Acura MXX and the other was a BMW owner. We recently took my Lexus in for a scheduled servicing and while looking around the lot my husband spotted a relatively new truck. Dean Anderson was the salesperson who was very professional, knowledgeable and helpful and within a short ...

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Google Jan 10, 2021

I don't say this lightly. Absolutely amazing experience. Culture palpable and positive. Efficient and concise. Team work that improved experience and efficiency and clarity on expectations. Did not result in a purchase from me this time, but no fault in any way of this dealership. Simply a product attribute. Truly one of the best experiences I've had in a dealership! Kudos! You as a team and facility have raised the bar!

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Google Dec 29, 2020

My wife and I were driving from Vancouver to Vernon, and started hearing an odd sound coming from our vehicle. We were concerned that there was a mechanical issue with the vehicle and called Lexus of Kelowna since it was the closest Lexus dealership to us. We called and asked if there would be any chance to squeeze us in to have the vehicle assessed. We were instructed that they would be able to fit us in within the hour, and to stop by the dealership as soon as we arrived in Kelowna. We dealt with Sheena and Veronica, who ...

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Google Dec 24, 2020

Great customer experience with Lexus of Kelowna. Our Sales Consultant, Colton Steeds, effectively facilitated our decision making process with a professional, knowledgeable, and highly responsive approach to our questions and concerns. Follow-up by all staff involved with our resulting purchase has been superior. We are delighted with our Lexus! Linda & John Broschak

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Google Nov 15, 2020

Always amazing service in the sales department and the service department here. 10/10

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Google Oct 29, 2020

From the moment I set foot on the lot to delivery of my barely used 2015 NX200t to the excellent customer service from the people in parts and service it has been an amazing experience. Thank you to Andrew, Dean, Jeremy, Amanda, Ethan and Justin. It's a pleasure to deal with people who truly care about what they do.

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Google Oct 25, 2020

Although it was a busy time for the service department, they found a way to squeeze an appointment in for me because of a road trip I had to take. I appreciated the flexibility and my issue cost less and was was completed faster than I expected. The service folks were friendly and very accommodating and went out of their way to ensure I had a positive experience. The entire process exceeded my expectations!

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Google Oct 24, 2020

Just drove home in our new (to us) Lexus RX 350 . What a wonderful experience from start to finish. Big shout out to our salesperson Billy Robins, manager Gino, and finance manager Shannon. We could not be happier with our purchase. This is a very professional, low pressure, dealership. We were most impressed with the camaraderie shown between all staff including those in sales and service. Billy instantly made you feel at ease and really knew his stuff. Gino did his best to get us a good deal, and Shannon was most informative and helpful. I would not hesitate to send ...

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Google Oct 23, 2020

My wife and I sincerely thank Geno, Billy and Shannon for our positive experience at Lexus of Kelowna, and for all your assistance, support and understanding throughout the purchase process of our recent vehicle. We will be enjoying it for many years ahead and we'll certainly stop by to catch up when next in town.

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Google Oct 9, 2020

Had been searching for the perfect Jeep for quite a while. Seen one at Kelowna Lexus while passing by one day. My husband and I test drove it, I fell in love. It is exactly what I had been looking for. My experience with Colton and Geno was great. I really felt comfortable during my first time buying a vehicle at the dealership. Shannon and Amanda were a pleasure as well! My only comment, is that I was supposed to receive a follow up phone call...and I never did. But all around a great experience otherwise!

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Google Aug 21, 2020

I just purchased my 3rd Lexus from Lexus, Kelowna. Colton Steeds was so thorough, knowledgeable and professional as he guided my through the assets of my new vehicle. He went from bumper to bumper including assistance with my garage door opener. The staff at Lexus always go the extra mile to ensure the happiness and satisfaction of their guests. I am so thrilled with my new vehicle! I highly recommend treating yourself to their First Class services and products.

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Google Aug 1, 2020

Had the opportunity to work with Colton on buying a used vehicle recently, and all I can say is that the process was seamless! We had seen the vehicle online and called ahead with our intention to test drive. Upon arrival Colton met us outsidewoutside where the vehicle was just outside the showroom, was clean inside and out, and cooled down on the hot day ready to take out for a spin. Before leaving Colton gave us a lot of background information on the vehicle including specifications, previous owner history and value when it was new. When we returned from ...

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Google Jul 28, 2020

I would especially like to thank both Colton Steeds and Geno Tassoni, who personally ensured a stress free buying experience with an excellent outcome of my purchase. I highly recommend Lexus of Kelowna and the entire service team to my family, friends and colleagues.

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Google Jul 25, 2020

I had been looking for a new vehicle for months, and then I decided on a whim to check out Lexus of Kelowna and see what was available. I saw a beautiful Jeep on the lot that I couldn’t pass up. I was immediately greeted by Colton Steeds and soon after his manager Geno Tassoni. I not only fell in love with my new Jeep but also with the team of Lexus! There was no pressure or pushiness, they truly want you to be happy and take pride in their service. The process was fun, painless and I would ...

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Google Jul 19, 2020

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Google Jul 18, 2020

I had a shaky experience 5 years ago, but since then they've changed things. In response to my previous problem, things were made 100% right even though I couldn't fully substantiate the issue. This shows a commitment to the customer and proves they believe in their customers. Thanks very much for taking care of this 🙂 Aaron

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Google Jul 12, 2020

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Google May 29, 2020

Had a very great experience with this dealership. Awesome first time buying my own car ! Took such good care of us when we were there!

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Google May 21, 2020

Very friendly and knowledgeable people. Service work was top notch and done in exactly the amount of time I was prepared for. Thanks! Just finished buying a new (for us) Lexus. Can't say enough about the quality service from Colton who looked after us from start to finish. He helped us find the perfect vehicle with a genuine focus on our needs and budget. This is our second purchase from this dealer (and through Colton) and I know we'll be back when we're ready for our next Lexus.

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Google May 21, 2020

Was good

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Google May 19, 2020

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Google May 19, 2020

I was so impressed with the customer service I received at Lexus Kelowna and it started with my initial phone call and just got better from there. My sales associate Billy treated me like gold and I left with the exact vehicle I wanted and beat the competition's price by a handsome margin. If you're serious about buying a quality vehicle, new or used, then make this your first stop and I guarantee you wont be disappointed. Thanks a million guys!

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Google May 11, 2020

We were looking for a new to us vehicle and found a potential vehicle at Lexus. We didn’t end up purchasing that vehicle but we wish that Lexus had the vehicle we wanted. They are professional, honest, and very welcoming. If you go in we would recommend talking with Andrew B. he is like a great neighbor who you enjoy talking with. When we look for our next vehicle Andrew and Lexus will be our first call.

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Google May 1, 2020

Best dealership in the Okaganan by far!

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Google Apr 19, 2020

If you want an upfront/honest car dealership, look no further! Living in Alberta, communication was of the upmost importance while considering purchasing a vehicle from these guys (and gals). Colton and staff answered emails, phone calls, and texts promptly and were always upfront. Aside from giving me a fantastic deal on my car, Lexus of Kelowna as a whole were a pleasure to do business with. I arrive to Kelowna airport from Calgary and was met right away by a private shuttle and brought straight to the dealership. All the paperwork and the vehicle was prepared and ready to ...

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Google Apr 14, 2020

I bought a 2016 Lexus IS 300 AWD f sport from the dealership. The car is in a very great shape and I love it. I can see the previous owner and the dealership were taking good care of the car. Great and considerable services even in the quarantine time. I will recommend Colton to who wants to get a Lexus car in Kelowna. He is very friendly and responsible.

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Google Apr 13, 2020

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Google Apr 9, 2020

Exceptional customer service experience; completely satisfied.

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Google Mar 28, 2020

My purchasing experience in Lexus Kelowna was fantastic. Thanks for Colton, Geno, Nick and Billy. Would definitely recommend to all my friends. Thank you and wish you guys all the best~

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Google Mar 18, 2020

Excellent experience buying a used Toyota. Billy and all staff very friendly, no hard sell. First kelowna dealership we feel we can trust!

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Google Mar 14, 2020

I am taking the time out of my busy schedule to give a shout out to the team at Lexus of Kelowna. From their sales department to their service team I am treated like I am walking the red carpet when I enter that dealership. I am driving my stepchildren to the coast and had a concern with my vehicle, Sheena was beyond accommodating and treated me like royalty. Thank you 🙏🏻 Lexus of Kelowna!!! JJ

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Google Mar 1, 2020

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Google Feb 25, 2020

Great service as always.

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Google Feb 17, 2020

We really liked working with Billy Robins. Thanks Billy for all your help to get us into our new car. Fantastic service at your dealership.

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Google Feb 14, 2020

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Google Feb 13, 2020

Friendly staff and managers. Great experience.

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Google Feb 10, 2020

We just bought an RX350 which is amazing. An absolute wonderful purchasing experience. Our Sales Consultant was Billy Robins who dealt with us from beginning to end. He was friendly, courteous and very professional. He explained all aspects of the vehicle we were interested in and more. He made buying a new car an easy and painless experience. Billy Robins is the sales consultant you definitely want to work with because he is honest and easy to work with. His background and knowledge was an asset. We highly recommend him and Lexus of Kelowna dealership. Miranda zipped us through the ...

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Google Feb 7, 2020

Excellent service experience with Sheena, Justin and Jesse at the Service Desks. No matter the day it always feels like they drop everything they are doing to help you. For this reason i will always bring my Lexus to Lexus of Kelowna.

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Google Feb 7, 2020

Great Sales and Service experience with this dealership. We purchased a used vehicle with the help of Dean Anderson who was straight forward and customer focused and continues to be so. Both of our vehicles will be serviced at this location. Finding a trust-worthy Sales and Service Team and dealership is valued, thanks Lexus of Toyota, thanks Dean.

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Google Feb 6, 2020

I have just purchased a vehicle from Billy with the help of financing from Amanda. I felt absolutely no pressure and they were both down-to-earth. I highly recommend Lexus of Kelowna.

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Google Feb 5, 2020

I am not one who usually writes reviews - but my experience last week purchasing my new to me vehicle from Billy Robins at Lexus of Kelowna was over the top for sure. When I showed up a day earlier than planned to pick up my new purchase, they did their very best to get me on the road with it. But at the last minute it was noticed that one thing on it just wasn't right. So they wanted to keep it over night and take a good close look at it in the morning and verify that ...

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Google Feb 1, 2020

Here we are stranded in Northern B.C. with our key fob stolen. This dealer went out of their way to help. Excellent service and very professional. Thank You Miranda and Joe.

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Google Jan 30, 2020

Great service and got the car I wanted at a great price. Excellent post purchase service too.

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Google Jan 23, 2020

Good people

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Google Jan 23, 2020

A few weeks ago I had the service department swap my rubber over to winters. I dealt with Justin in Service. He was a delight to deal with. I would recommend this dealership to anyone.

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Google Jan 16, 2020

Thinking back on all my service experiences in the year 2019, and hands down the best care, attention, commitment, and results were through my dealings at Lexus Kelowna! Colton Steeds was fabulous in arranging my vehicle and meeting my needs, and Cole Bertram and others in the service department are great too. Always feel like I'm the top priority guest. Thanks Lexus Kelowna! David McKnight

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Google Dec 17, 2019

Excellent experience! Billy and Landon worked together to ensure that the trade in of our Lexus and the purchase of another vehicle went smoothly and that we were really happy with the whole experience. During the years that we have taken our Lexus to Kelowna for the Services we have been really impressed by the front desk staff and the service engineers too. Many thanks!

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Google Dec 14, 2019

Andrew was very helpful in our purchase ..... thanks guys very easy and no pressure, even with me changing my mind halfway thru...

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Google Dec 11, 2019

Excellent staff to deal with, very professional . Billy Robbins took our request we sent online, followed up with a phone call and from there things came together from emailing photos getting our truck appraised and negotiating a price. We live on Vancouver Island so the deal had to make sense to travel, it did. If you need a car or truck we highly recommend that you consider this team of professionals. A very refreshing experience compared to other dealerships we have done business with in the past.

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Google Dec 6, 2019

Great dealership and an awesome sales experience that now gets our #1 buying experience rating. Our salesman, Colton Steeds was extremely knowledgeable and helpful about the RX 350 we purchased. Colton made the whole process very enjoyable. Before we left, he took us through the service process for when when bring in the vehicle, introducing us to the Service Manager and ensuring that we were registered in the service system.

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Google Dec 1, 2019

We purchased our Lexus RX with help from Andrew. We had done a lot of our research on line but Andrew was very helpful when we went to the dealership to fill in the questions we were not sure of the answered to. He has great product knowledge and was very professional to deal with. Great asset to KELOWNA Lexus. We highly recommend him. We love our new car.

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Google Nov 30, 2019

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Google Nov 30, 2019

Have purchased 3 Lexus's from this dealer. Have worked our way up to the LS 500..Great dealership, in and out in under 1.5 hours (wife says painless, omg) for the car purchase .. Transfer, Insurance all the little stuff done. Both Landon and Andrew were professionals ... Above and beyond ...

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Google Nov 30, 2019

Treated with respect and dignity. Great people.

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Google Nov 13, 2019

I recently purchased a vehicle through Colton at Lexus of Kelowna and had great service from him! He is prompt, knowledgeable, friendly and personable. I wouldn't hesitate to purchase another vehicle from him! Thanks Colton!

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Google Nov 8, 2019

As all things in life, change occurs and we either adapt or we sit idle. Today was not an idle day.... I have been a long term client of Lexus Kelowna with my RX330. Relationships are built on trust and loyalty. Trust in the product and the service you receive. Loyalty is created based on the trust established in those relationships. Today, the trust, loyalty and relationships that has been created through the years at Lexus Kelowna, went well above the 100% achievement mark. Today, through the journey of walking in to the dealership for a service treatment and experience with ...

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Google Nov 2, 2019

I had the great pleasure of buying my vehicle thru Colton. He was very knowledgeable about the vehicle answered every question we had. The purchase was so easy with him and now I am have my new vehicle which I am so impressed with. Thanks Colton for all your help. The customer service seems to be the most important part of buying a vehicle with Lexus Kelowna. I am so pleased from start to finish. Thanks Lexus Kelowna. Nancy

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Google Oct 26, 2019

Andrew and the customer service manager were really great to deal with. Made a custom video for me as I was an out of town buyer. Car was 99 percent perfect after the drive back home. The slight issue was paid for by Lexus of Kelowna which was very much appreciated. They definitely stand by their commitment to customer satisfaction. Had an issue with paperwork not being complete which caused some hassle with registering. So the only thing I would suggest is to make sure everything is complete for the next out of town purchaser. Would definitely consider purchasing my next ...

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Google Oct 11, 2019

Very well kept and clean facility. Every staff member smiled and said hello. Although I was just window shopping for my next vehicle, I was very impressed with the atmosphere and how I was treated. Thank you Lexus.

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Google Sep 23, 2019

Lexus of Kelowna is a great dealership with friendly, honest, hardworking staff. We have been dealing with them for 3 years now and just purchased our second vehicle from them. Great service, highly recommend!

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Google Sep 12, 2019

Great team! Always go the extra mile. And once again Sheena and Justin provided outstanding service! Greatly appreciated.

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Google Aug 31, 2019

From sales to service, Lexus of Kelowna provides exceptional, friendly, professional service. Recently, when trading in my RX350 F Sport I was unable to drive to Kelowna and Andrew brought my new vehicle to me at the last minute. It was above and beyond the call of duty and greatly appreciated. Thank you all at Lexus of Kelowna. I love my new ride!

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Google Aug 21, 2019

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Google Aug 12, 2019

I can't say enough about our sales experience with Lexus of Kelowna. Billy and Landon both deserve 6 stars on a scale of one to five. Throughout the sales process from first contact to final sale, we received any and all information we needed to make an informed purchasing decision. Both gentlemen were very professional in their dealing with us, and at the same time, made us feel like family. At no time was there any high pressure to buy but rather a friendly and helpful attitude. Other dealerships we have dealt with could definitely take a lesson from Lexus ...

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Google Aug 3, 2019

Recently purchased a 2012 LexusRX350 Appreciate them painting a replacing the front bumper as agreed and replacing all tires on the vehicle after it was discovered they were in need of replacement. Would and will recommend to family and friends. Thanks to all the Lexus Staff who put my families safety first. Thanks to Landon for cutting thru the red tape and making things happen so quickly. I will definitely buy from them again...

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Google Jul 16, 2019

I have dealt with Lexus since 2004. Cannot be beat !!!

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Google Jun 27, 2019

Always feel warm welcome! From staff to higher up everyone make you feel welcome!! Lexus service department is great!!

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Google May 16, 2019

Just purchased my 1st Lexus about 2 weeks ago! Love my new car. We first dealt with Andrew to come in and test drive the model we loved the looks of. We did want a different color interior and he was quick to have another car brought in in the colors we wanted within days.The whole purchasing process was very easy and stress free. Jeremy was there upon delivery to go over all aspects of the car. Very thorough.Very happy with the Is 300AWD!

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Google May 7, 2019

Thanks to Paul and his Service Department staff, for exceptional service and customer care. I have been a customer of Lexus of Kelowna for several years now and love the care and attention I get when bringing in my vehicles for service. The staff are happy, prepared to help resolve problems and make our visit exceptional. Thank You. laurie

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Google May 3, 2019

Really great service, thank you Geno and Landon. I will be happy to refer all my friends and family members this place. Looking forward to do more business with you guys 🙂

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Google Apr 27, 2019

Beautiful dealership, great location, great vehicles, the reason for the 4 and not 5. Staff a little to pretentious for my liking. To be treated second to them because I walked in dressed how I like to dress, nice blue jeans and comfy. Don't pre judge your clients, it will cost you dearly in the long run. Updated > After speaking Mr. Adam Rich owner of the Sentes Group, he apologized on behalf of the staff, and promised me this wasn't typical practice. After a good conversation, I will continue to do business with Mr. Rich's dealerships. Changed to ...

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Google Apr 25, 2019

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Google Apr 9, 2019

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Google Apr 3, 2019

I purchased the car of my dreams 350 IS F Sport, last October and I love my car! Between all the crew and Sheena, it was a positive experience and would go back to Lexus Kelowna for purchasing another car. I love taking my car there for service as they are professional, prompt and delivery my "Lexi" clean and pretty!

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Google Mar 30, 2019

Every step of buying a car here was a pleasure .SUPER everything. Service, knowledge, fixing small things fast and efficient. Never dealt with a car dealership more customer oriented and friendly

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Google Mar 29, 2019

Exceptional service! Very happy with my purchase. Maggie and Landon are so friendly, professional and super efficient with the paperwork/insurance etc. I would highly recommend Lexus of Kelowna to anyone looking for a new vehicle.


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